Practice Policies & Patient Information
Chaperones
We understand that you may wish for a chaperone to be present during your consultation.
Please ask one of our receptionists prior to your appointment. The clinicians also have the right, in some circumstances, to insist on a chaperone being present.
CQC Report
You can view our CQC results here.
GP Net Earnings
NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to for any judgement about GP earnings, nor to make any comparisons with other practices.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Millcroft Medical Centre in the 2022/23 financial year was £107,183 before tax and National Insurance. This is for 8 full time GPs and 4 part time GPs and 3 locum GPs who worked in the practice for more than 6 months.
No Smoking Policy
Please be aware that Millcroft Medical Centre within Eagle Bridge Health and Wellbeing Centre, operates a strict non-smoking policy and smoking is not permitted anywhere within our building nor immediately outside of the entrances.
Many thanks for your cooperation.
Patient Feedback – Concerns, Compliments or Complaints
At Millcroft Medical Centre, we value all patient feedback and are happy to receive any suggestions or comments which may improve our services. If you have any concerns that you wish to discuss with us, a complaint that you would like us to investigate, or a compliment that you would like to be passed onto the appropriate team or staff member, please do not hesitate to get in touch.
The Practice operates a formal complaints policy, and your complaint or concern will be handled and investigated by the appropriate member of our Complaints Team. This team consists of Tracey Blakeley (Governance and Quality Manager), Kimberley Bailey (Practice Manager) and Emma Griffin (Office Manager.) There are several ways you can let us know about your complaint or feedback – you can do this by email, in writing, by telephone or in person. You may prefer to submit your complaint to the Cheshire and Merseyside ICB, who will then ask us to investigate.
For all contact details and further information about our complaints procedure, please see our Patients Complaints Policy.
Patient Privacy Notice
A Privacy Notice explains what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it. Millcroft Medical Centre publishes a number of specific notices which are available below.
- Download our Covid-19 Supplementary Privacy Policy
- Download our Patient Privacy Notice
- Download our Privacy Notice for Children
- Download our Data Security Protection Policy
- Download our Access to Health Records and Disclosure of Personal Data Policy
Patients Rights & Responsibilities
Patients’ Rights – What to expect from us
• You should expect to be treated with dignity and respect by all staff working at your practice
• You should expect to receive appropriate medical treatment within an appropriate timescale
• You should expect that anything you tell anyone at the practice will be treated confidentially and will not be disclosed to anyone else without your permission. For further details about this, please see the section on our website.
• You have the right to access to your health records
• You should expect to be seen in premises that are clean, safe and appropriate for medical use
• You have the right to expect that we will not discriminate against you on grounds of ethnicity, sex, religion, disability, age or appearance.
Patients’ Responsibilities – What we expect from you
• You should treat with dignity and respect all staff working at your practice
• You should respect other visitors to the practice and not behave in a way that is likely to upset, intimidate or offend others whilst on practice premises
• You should be honest with staff and doctors about your needs. The relationship between a doctor and patient is one based on trust
• You should make a careful note of all appointments, arrive on time for your appointment and let the practice know if you are unable to keep an appointment
• You should keep us informed of any changes to address or telephone number
• You should give us the time we ask for to deal with your needs – for example, if you need a repeat prescription, you should give us the 2 working days that we ask for to deal with your request or, if you need a home visit, you should telephone to request this before 11am. We have to organise our work so that we can deal with everyone